RETURNS
We want you to love your Earsplitting FC piece as much as we do, but if you decide you don't - we offer store credit or exchanges within 14 days of receiving your items back.
OUR POLICY
We accept returns with respect to the following conditions:
- The item must have been sold on our online store
- The return or exchange request is made within 14 days of delivery
- The item should be returned unworn, unwashed & in original condition, suitable for re-sale. We are unable to accept returns of used, laundered or customer damaged goods.
All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.
- It is our customers' responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in the post, we cannot process the refund.
- In the unlikely event that the item you receive is defective, we will replace it or offer full price store credit at no cost to yourself. To process the return and replacement of a damaged item, please follow the instructions below, but we will arrange to collect from you with our couriers. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full price store credit.
- Regrettably we cannot offer returns on international orders as South African Customs charges us duty to bring the item back into the country, and it becomes unjustifiably costly.
SALE ITEMS
No refunds or store credit will be given on sale items, however we will allow for exchanges if sizing is the issue, and this will depend on stock availability.
HOW TO RETURN
Please contact us at earsplitting@platform5.co.za and stipulate the reason for return/exchange and the preferred size you would like to exchange for or whether you would like to take store credit instead. On receipt of your return in good order, we will get in touch to discuss your available options.
Package with all packaging and bags included, your name and send to:
ATT: Paul Groenewald
| CELL: +27 662399526
Our customers usually opt for the Postnet to Postnet option (R109 overnight, our nearest to send to is Edward Street, Bellville)